Terms of Service

These Terms of Service ("Terms") govern your access to and use of Blazto (the "Service"), operated by Blazto ("Blazto", "we", "us"). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.

1. The Service

Blazto provides a software-as-a-service API platform that allows businesses, developers, and agencies to publish content, manage direct messages, and receive real-time notifications across supported third-party social and messaging platforms ("Connected Platforms"). The Service is accessed via API and a web dashboard.

2. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract. You are responsible for maintaining the confidentiality of your account credentials and API keys and for all activity that occurs under your account. Notify us immediately at security@blazto.com of any unauthorized use.

3. Connected Platforms

The Service operates through official APIs and approved partner integrations of Connected Platforms. You are solely responsible for complying with the terms of service, developer policies, community guidelines, and applicable law of every Connected Platform you use with the Service. We may disable or restrict integrations at any time, including in response to changes by a Connected Platform.

4. Acceptable use

You agree that you will not, and will not permit any user to:

• Use the Service to send unsolicited bulk messages, spam, or unwanted commercial communications;
• Use the Service to harass, threaten, defame, or impersonate any person or entity;
• Publish or distribute content that is unlawful, infringing, sexually explicit involving minors, or that incites violence;
• Use the Service to generate fake engagement, inflate metrics, or otherwise deceive users of a Connected Platform;
• Connect, access, or operate any account that you are not authorized by its owner to control;
• Attempt to circumvent rate limits, security controls, or abuse-prevention measures of the Service or a Connected Platform;
• Reverse engineer, resell, or sublicense raw access to the Service without a written agreement with us;
• Use the Service in connection with any high-risk activity prohibited by our payment processors or applicable law.

We may suspend or terminate accounts that violate this section without prior notice when necessary to protect the Service, our users, or third parties.

5. Customer data and content

You retain all rights to content you publish or manage through the Service ("Customer Content"). You grant us a limited license to process Customer Content solely to operate and improve the Service and to perform the actions you request. You represent that you have all rights necessary to submit Customer Content and to authorize the actions you take through the Service.

6. Subscription, fees, and billing

The Service is provided on a recurring monthly subscription. Plans are billed in advance based on the number of connected accounts in your workspace. Fees are non-refundable except as described in our Refund Policy. You authorize us and our payment processor to charge your selected payment method for all applicable fees and taxes. Failure to pay may result in suspension of the Service.

7. Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation stops future renewals; you retain access through the end of the current billing period. We do not provide pro-rated refunds for partial billing periods except where required by law.

8. Intellectual property

The Service, including all software, APIs, documentation, and branding, is owned by Blazto and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service in accordance with these Terms.

9. Third-party trademarks

All third-party platform names and logos referenced on our website or within the Service are the property of their respective owners. Blazto is an independent product and is not endorsed by, sponsored by, or affiliated with any Connected Platform.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted operation or that Connected Platforms will continue to support every integration.

11. Limitation of liability

To the maximum extent permitted by law, in no event will Blazto be liable for any indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for any claim arising out of or relating to the Service or these Terms is limited to the amount you paid us in the three (3) months preceding the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Blazto from any claims, damages, or expenses arising out of your Customer Content, your use of the Service, or your violation of these Terms or the terms of a Connected Platform.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which Blazto is established, without regard to its conflict-of-laws principles. Any dispute will be resolved in the competent courts of that jurisdiction.

14. Changes

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

15. Contact

Questions about these Terms: legal@blazto.com